• We offer refunds only for products that arrive damaged or defective.
• If your product arrives damaged or defective, please contact us within 7 business days of receiving your order.
• To be eligible for a refund, please provide proof of the damage or defect, such as photographs.
• Upon verification, we will initiate a refund to your original method of payment.
• You will receive the refund within a certain number of days, depending on your method issuer’s policies.

• Please note that all sales are final. We do not accept returns or exchanges.
• This policy applies to all products sold through Backpack Boyz Online.

• In the case of a refund for a damaged or defective item, we will cover any shipping costs associated with the return.
• The cost of return shipping will be included in your refund.

For any questions or concerns regarding your order or our refund policy, please contact us at support@backpackboyzonline.com.